- Designed and implemented a Power Automate workflow to track certification expiry dates and send renewal reminders 60 days in advance, reducing compliance risk.
- Supported HR technology systems including SAP ECC, SuccessFactors, and ServiceNow SNAP to keep daily operations stable.
- Monitored data replication and integrations to maintain payroll and employee data synchronization accuracy.
- Managed incidents and project tasks using Jira, Confluence, and ServiceNow while supporting Agile workflows.
- Performed data mapping and integration support within SAP SuccessFactors, validating field mappings and data flows.
Experience
Roles that sharpen systems + delivery.
A timeline view with responsibilities and outcomes.
- Executed weekly ad hoc SQL queries and generated monthly financial reports for multiple business units.
- Investigated system issues, performed root cause analysis, and collaborated with ETL and Python development teams on solutions.
- Partnered with stakeholders, data engineers, and IT teams to clarify requirements and improve data processing efficiency.
- Tracked tickets and documented processes in Jira and Confluence; participated in Agile ceremonies.
- Supported a cross-functional team managing a patient safety recall; coordinated communications and scheduling for 3000+ affected patients.
- Maintained detailed patient records and inventory in Salesforce and Google Sheets, improving data accuracy and traceability.
- Contacted patients to schedule replacement appointments and ensured compliance with recall procedures.
- Built and maintained websites using HTML, CSS, JavaScript, React, and PHP.
- Designed responsive, interactive UI and implemented database-backed functionality.
- Delivered technical consulting and documented solutions clearly for non-technical stakeholders.